Dementia Awareness Training for Frontline and Community-Facing Teams

Elite Training Solutions offers practical, in-person dementia awareness training for frontline staff, first responders, retail managers, and community-facing organizations.

This full-day interactive workshop helps participants recognize signs that may be connected to dementia, communicate with empathy, and respond more effectively in ways that support dignity, safety, and inclusion.

Designed for real-world settings, this training helps organizations reduce misunderstandings, strengthen staff confidence, and contribute to more supportive communities.

Who this training is for

• Frontline staff

• First responders

• Retail and customer service teams

• Security staff

• Recreation and facility teams

• Community organizations

• Supervisors and public-facing managers

What participants will learn

• How to recognize common signs and behaviours associated with dementia

• How to communicate respectfully and clearly

• How to respond more effectively when someone appears confused, overwhelmed, or distressed

• How to reduce stigma and misunderstandings

• How to support dignity in everyday interactions

• How to better support caregivers and care partners

• How to help build a more dementia-inclusive environment

Why this training matters

Across Canada, dementia-inclusive communities are becoming an increasing priority. Alzheimer Society initiatives and federal awareness resources both emphasize the importance of reducing stigma and creating more inclusive community spaces.

Workshop format

In-person | Full-day | Interactive